Do you deliver to my country?

Yes, we deliver worldwide.

I want to proceed with the purchase, what should I do?

To conclude the purchase we have to prepare you a document called "Proforma Invoice", a kind of contract where all the details are present to guarantee the customer the absolute clarity and transparency of the purchase. To prepare the proforma invoice we need different information such as buyer's details, delivery address, machine voltage etc.

Once you have received your proforma invoice, you must make sure that the listed materials and your billing/shipping addresses are correct. With the Proforma invoice you now have a document with all our bank details to proceed with the payment (which can be done by bank transfer, credit card/PayPal or Bitcoin) and confirm your order. In case you have opted for payment by credit card/Paypal/Bitcoin you will find on the proforma the link to the payment. As soon as we receive your payment, we will send you a confirmation email and we will promptly starting processing your order.


What forms of payment do you accept?

- Bank transfer: the bank transfer is the easiest, safest and cheapest way to confirm your order. Remember that the transfer time may vary depending on the country in which you are.

- PayPal: secure payment through PayPal, we will send you a link that will allow you to pay us directly from your Paypal account.

- Credit card: secure payment by credit card on PayPal circuit. The insertion of the details of the credit card will be done directly on the PayPal site to ensure maximum security of your credit card information. All common credit cards such as Visa, MasterCard, PayPal Prepaid Card, Postepay, Discover, American Express, Carta Aura are accepted.

- Bitcoin: payment through the new cryptocurrency, in the proforma invoice we will send you our Bitcoin address to make the transfer.

For more details please visit our page: Payments


With which voltage do I need to purchase the machine?

Electrical standards change depending on where you want to use the machine.
Generally in Europe, Asia and Africa, the standard is 220V / 50hz single-phase or 380V / 50Hz three-phase (with some exceptions), while in America the standard is 110V / 220V 60Hz single-phase or 220V / 60Hz three-phase (with some exceptions here too). We invite you to contact your trusted electrician for clarification on the electrical standard used in your country and in your laboratory.
It is always advisable to opt for the three-phase option and evaluate the installation of a three-phase line in your laboratory if it is not supplied, because the motor is subject to less current loads with equal power output.


Which kind of shipping do you offer?

The standard shipping we offer is DAP (click here) by airmail with TNT courier, which means you will receive the goods in a short time and directly to your address.
In case of particularly large and heavy machines (over 300kg) or in difficult areas to reach, we always propose CIF shipments (click here); the goods in this case will arrive at the closest port for you and from here it will be your task to take the goods from the customs with the help of a local import company that will follow you in all customs clearance procedures of the goods and will transport the goods directly to your final address.


What are the delivery times?

Delivery times depend on the type of the product purchased, the new machines are usually available in the state of "ready to be delivered" which are entrusted to the carrier within 10 days from the receipt of payment. The delivery with TNT normally vary from 5 days to Europe up to 20 working days for deliveries outside the EU. The customer will be always informed about the timing. The delivery times are indicative and are calculated in standard working conditions. In any case you cannot ask Lineapasta a refund or the termination of the contract claiming damages for late delivery.


The products listed as new are brand new?

Yes, the products referred as "new" are brand new, in a state of “ready to be delivered” or still to be assembled, depending on the type of machine and the state of stocks.


If the product arrives damaged on delivery?

If on receipt, the packaging is clearly damaged, signing the courier write alongside the following sentence "I accept with reserve"; following some examples: "I accept with reserve: packaging wet" or "I accept with reserve: Packaging broken" or "I accept with reserve: packaging damaged in the angle". Only the goods purchased with insurance and accepted with a motivated reserve will be repaired or replaced in case of damaged. All the goods rejected, or not accepted with a motivated reserve will not be replaced or repaired.


Are the prices VAT included?

All our prices are VAT excluded.


Do I have to pay VAT?

All our italians customers, both companies and individuals are obliged to add 22% Italian VAT on their orders.
All foreign companies belonging to the European Community with a regular VAT number are exempted from paying the VAT.
As far as people residing outside the European Community, both individuals and companies, are exempted from paying the VAT.


In case of a failure or defect who assists me ?

Lineapasta will provide you technical and logistical assistance to solve the eventual problems of failure or malfunction and in the case of defective parts to provide warranty replacement parts functioning, while the eventual labor costs and delivery are as usual at the buyer charge.


How long is the warranty ?

All products listed as new on Lineapasta are covered by 12 months warranty in accordance with Italian law for any lack of conformity. Warranty does not cover defects caused by misuse or improper use. To use the warranty, the customer must keep the invoice and the original packaging.