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We carry out insured international shipments via specialized couriers, ensuring the utmost care in packaging and handling. Each order is carefully prepared to ensure that the products arrive intact and on time.
Preparation and delivery times
Order preparation times vary based on the availability of the ordered products. The availability of each product is indicated directly in the product listing via a colored label.
Products in stock
Generally shipped within 1-2 business days from receipt of payment.
Made-to-order or customized products
Generally shipped within 20-25 business days from receipt of payment.
Any additional processing times for these products are always communicated in advance.
Any additional processing times for these products are always communicated in advance.
Shipments outside the EU
Delivery times may vary depending on the destination country and the customs procedures required by local authorities.
For shipments outside the EU, any customs checks, document checks, merchandise inspections, or delays related to customs clearance may affect delivery times.
The duration of these procedures depends exclusively on the competent customs offices and the level of control applied in the destination country.
For shipments outside the EU, any customs checks, document checks, merchandise inspections, or delays related to customs clearance may affect delivery times.
The duration of these procedures depends exclusively on the competent customs offices and the level of control applied in the destination country.
Any delay due to in-depth customs checks, requests for additional documentation, or local authorities' processing times are not directly predictable.
Estimated delivery times
Italy
Generally 1-2 business days from the courier's collection.
Europe
Generally 4-5 business days from the courier's collection.
Outside the EU
Generally 7 to 15 business days from the courier's collection, subject to local customs procedures.
Everything you need to know about shipping
Tracking
Shipment tracking
Once the package has been handed over to the courier, they will send an email containing the tracking number to the email address provided during the order.
This allows you to monitor the status of your shipment in real time.
This allows you to monitor the status of your shipment in real time.
Insurance
Insured shipments
All shipments are insured against loss and damage during transport.
Upon delivery, if the package shows any visible anomalies or damage, it is essential to sign with the words:
Upon delivery, if the package shows any visible anomalies or damage, it is essential to sign with the words:
“I accept with reservations”, specifying the type of damage found (e.g., damaged, punctured, or wet packaging).
Only shipments accepted with reservations will be covered by insurance for replacements or repairs.
Costs
Shipping costs
Shipping costs are calculated based on various factors:
Total weight
Packaging dimensions
Destination country
For most products, the cost can be calculated directly on the product page using the "Calculate Shipping Costs" button. For particularly bulky machinery or special shipments, the estimate will be calculated manually by our team.
Self-collection
Collection with your own courier or your own vehicle
If you're not satisfied with our service or, for any reason, prefer to arrange for collection yourself, for some products it's possible to arrange collection with your own trusted courier or vehicle directly from our warehouses.
Contact us by email before placing your order, and our team will provide you with all the information you need to coordinate the collection.
Contact us by email before placing your order, and our team will provide you with all the information you need to coordinate the collection.